Refund Policy 

Our products are DIGITAL – Download them instantly!

At BB QUANTUM LIMITED, we strive to provide high-quality pre-designed marketing templates to help you achieve your goals. We understand that sometimes things don’t go as planned, and we are here to help. Please read our Refund and Return Policy carefully to understand your rights and our obligations.

1. Refund Policy

a. Eligibility for Refunds

• Digital Products: Due to the nature of digital products, we offer refunds only under specific circumstances. Refund requests must be made within 2 days of the purchase date.
• Services: If you are not satisfied with the services provided, please contact us within 2 days of receiving the service for a potential refund.

b. Non-Refundable Items

• Customized or personalized templates.
• Products purchased during a sale or with a discount code.
• Products that have been downloaded and accessed.

c. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at info@bbquantumstore.com with your order number and the reason for the refund request.
2. Our team will review your request and, if approved, process your refund within 2 business days.

2. Return Policy

a. Digital Products

Since our products are digital and delivered electronically, they cannot be returned in the traditional sense. However, if you encounter any issues with your purchase, please contact our customer support team for assistance.

b. Physical Products

If we offer physical products in the future, our return policy for those items will be outlined here.

3. Exchange Policy

We do not offer direct exchanges for digital products. If you are unhappy with a product and it meets our refund criteria, you may request a refund and then purchase the desired product separately.

4. Damaged or Defective Products

If you receive a damaged or defective product file , please contact us immediately at info@bbquantumstore.com with the details and any supporting evidence (e.g., screenshots, error messages). We will work with you to resolve the issue promptly.

5. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact us at:

• BB QUANTUM LIMITED
• Registration Number: 76321979
• Registered Address: Rm 4, 16/f, Ho King Comm Centre, 2-16 Fayuen Street, Mong Kok, Hong Kong
• Email: info@bbquantumstore.com